Service Advisor
Fast Lane -- Triplett
Service Advisor
Full Time • Fast Lane -- Triplett
Replies within 24 hours
Benefits:
- Medical, Dental, Vision Insurance
- Medical Insurance Premiums Covered by Employer
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
Where People Come First, Cars Second
2121 Triplett St, Owensboro, KY | $60K–$75K+ annually | Full Benefits, No Weekends, Career Growth
At our core, we believe in taking care of people. We just happen to do that through auto repair.
Our team doesn’t see customers as “tickets” or “jobs”—we see neighbors, families, and friends who deserve honesty, compassion, and excellence. That’s why we’re looking for a Service Advisor who not only crushes numbers and goals but also understands that the real win is loving on people in the process.
Our team doesn’t see customers as “tickets” or “jobs”—we see neighbors, families, and friends who deserve honesty, compassion, and excellence. That’s why we’re looking for a Service Advisor who not only crushes numbers and goals but also understands that the real win is loving on people in the process.
If you’re someone who thrives on building relationships, creating trust, and leading customers through repairs with clarity and integrity—while keeping an eye on the scoreboard—you may be exactly who we’re looking for.
What You’ll Do
What You’ll Do
- Warmly greet customers, listen to their concerns, and create clear repair orders
- Review digital inspections, explain recommendations, and guide customers with honesty
- Communicate updates, timelines, and any changes throughout the day
- Coordinate with techs, order parts, and ensure workflow stays smooth and efficient
- Track service goals, celebrate wins, and help the team hit performance targets
- Handle scheduling, invoicing, and payments with professionalism and accuracy
- Be a steady, trusted presence that makes people want to come back
What We’re Looking For
- At least 2 years of Service Advisor or automotive experience
- Strong sales and performance mindset—you enjoy setting and meeting goals
- A heart for people—compassion, empathy, and integrity are your trademarks
- Ability to juggle multiple tasks without losing accuracy or warmth
- Comfort with digital tools (we’re 100% paperless)
- Valid driver’s license and good driving record
What You Get
- Potential earnings of $60-75k+ including (hourly base pay + commission + bonuses)
- $250 monthly bonus potential
- $1,000 annual performance bonus potential
- No weekends. Ever.
- Medical insurance premiums for employee covered
- Optional dental and vision coverage
- Paid holidays & vacation
- Retirement plan with company match
- Paid training, certifications, and continuing education
- Uniforms provided
- Supportive team culture where people matter most
Modern, climate-controlled work environment
About Us
Since 2014, we’ve built a reputation as one of the most trusted and fastest-growing independent auto repair shops in the region. With our sister location recently recognized as AAA’s Top Shop in the Nation, we’ve proven that integrity and excellence can drive success.
But what really sets us apart? Our mission is simple: love people well, and the rest follows.
But what really sets us apart? Our mission is simple: love people well, and the rest follows.
If you’re ready for a career where numbers matter but people matter more—we’d love to meet you. Apply today and join a team that’s raising the bar for what auto repair can be.
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Compensation: $60,000.00 - $75,000.00 per year
About Us
Edward and Brandi Caswell, owners of Fast Lane Auto Repair and Fast Lane Auto Repair Plus recently took over the business during the summer of 2024 when the shop’s previous owner and good friend Tony Lane approached them with a change in plans for his future. As a fellow business owner and car enthusiast in the automotive industry, Tony knew that the couple was the right fit to take Fast Lane to the next level.
Edward and Brandi bring over 10 years of experience to the Owensboro community with their current shop Full Throttle Automotive located in Evansville, IN. The dream of Full Throttle was born after a side gig in their garage became more than their home could handle. Leaving Edward’s teaching career behind with minimal funding and having little business background, they were able to manage their business and employees without ever going into debt. They found that honesty, transparency, passion, and prayer quickly allowed them to become one of the Tri-state’s most reputable auto repair shops.
Over the past several years Edward has dedicated his time to gaining wisdom from the Lord and men’s study group, as well as seeking knowledge from other respectable leaders in the automotive industry that have helped him grow both personally and professionally. Edward believes in maintaining efficiency by empowering his employees to carry out the right systems and processes. With the help of their amazing crew, aka “family”, and the support of their customers, Full Throttle has received multiple Reader’s Choice Awards for the tri-states best in auto repair, oil change service, and tire center along with being a Carfax top-rated center, Napa Gold Certified shop, and the 2024 AAA top shop of the year in the nation.
Edward and Brandi bring over 10 years of experience to the Owensboro community with their current shop Full Throttle Automotive located in Evansville, IN. The dream of Full Throttle was born after a side gig in their garage became more than their home could handle. Leaving Edward’s teaching career behind with minimal funding and having little business background, they were able to manage their business and employees without ever going into debt. They found that honesty, transparency, passion, and prayer quickly allowed them to become one of the Tri-state’s most reputable auto repair shops.
Over the past several years Edward has dedicated his time to gaining wisdom from the Lord and men’s study group, as well as seeking knowledge from other respectable leaders in the automotive industry that have helped him grow both personally and professionally. Edward believes in maintaining efficiency by empowering his employees to carry out the right systems and processes. With the help of their amazing crew, aka “family”, and the support of their customers, Full Throttle has received multiple Reader’s Choice Awards for the tri-states best in auto repair, oil change service, and tire center along with being a Carfax top-rated center, Napa Gold Certified shop, and the 2024 AAA top shop of the year in the nation.
Edward and Brandi look forward to bringing their faith-based approach, learned knowledge, and the same drive and passion that started their first business just over 10 years ago to the Owensboro community. They are excited to create that “family” unit with the team at Fast Lane and provide customers with an unmatched experience. Through it all, Edward and Brandi continue to remain humble and give all the glory to God for his blessings.
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